Refund and Returns Policy - QDOS Schoolwear

QDOS Schoolwear Returns and Refunds Policy

At QDOS Schoolwear, we strive to ensure that our customers are completely satisfied with

their purchases. If you are not entirely happy with your order, we are here to help. Please

read our policy carefully to understand your rights and obligations regarding returns and

refunds.

Eligibility for Returns

Items must be returned within 30 days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging with labels attached.
Items must include the original receipt or proof of purchase.
Custom-made or personalized items are not eligible for return unless there is amanufacturing defect.

Non-returnable Items

Return Process

To initiate a return, please contact our customer service team on 07774 679472.
Upon approval, please return the item to the following address: 52, Lingwood Avenue, Christchurch, BH23 3JT.
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Eligibility for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
The refund will be processed within 7-10 working days, depending on your cardissuer’s policies.

Partial Refunds

Partial refunds may be granted for items that are not in their original condition,damaged, or missing parts for reasons not due to our error at the discretion of QDOS Schoolwear.

Eligibility for Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us on 07774 679472.

Return Shipping

Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defect or our error.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Times

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you have any questions about our returns and refunds policy, please contact us at:

We appreciate your business and strive to provide a smooth and fair process for returns and refunds.

Thank you for shopping with QDOS Schoolwear.

This policy is subject to change at our discretion. Please review it periodically for any updates.