QDOS Schoolwear

Quality Design & Outstanding Service

Frequently Asked Questions

Contacting QDOS Schoolwear

Please use our CONTACT US page to send us a message and we will aim to respond to you within 5 working days

Our address is 3A Groveley Road, Christchurch BH23 3HB

Amending / Cancelling An Order

Once an order has been placed, we are unfortunately unable to add additional items. If you require further items, a new order must be placed via the website.

If your order has not yet been completed, we may be able to cancel your order. Please contact us at your earliest convenience for support.

Please contact us to advise of the items you require cancelling as soon as possible. Once cancelled, please allow 3-5 working days for the refund to clear your account.

Please note, if your order has been processed too far through our process, we will not be able to cancel or refund your order at this stage.

If your order has not yet been completed, we are able to amend your shipping address. Please contact us at your earliest convenience to advise us of your required shipping address. However, if your order has already been despatched we will be unable to help.

Order Delivery

We aim to dispatch all in-stock items within 5 working days. Once your order has been processed for dispatch, we will email you to let you know. Dispatch times are based on in-stock items only. Please allow additional time during the busy back-to-school period, July – August – September.

All online sales will need to be delivered either to your local school office, one of our free pick up locations, or delivered directly to your home address via Royal Mail.

Please contact us immediately you notice any problem with your order.

Uniform Fitting Appointments

Please visit our appointment booking page and choose your preferred date and time. Please also add your child’s school and class to the notes section on the booking form so we can have some uniform ready for your appointment.

To cancel your appointment, just follow the link on your appointment confirmation email. If you no longer have your confirmation email then please contact us with your cancellation instruction.

Returns

We accept returns and exchanges within 30 days of purchase. Please note that all items must be in an unworn and unwashed condition, in their original packaging and with all labels, tags and hangers. Any items missing these things may have a charge deducted from your refund. For information about how to return or exchange any item, please see our REFUNDS & EXCHANGES page.